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Twitter Ads

Twitter Ads

Overview

What is Twitter Ads?

Twitter Ads is a search engine marketing tool built around features such as objective-based campaigns, promoted trends, and in-depth analytics.

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Recent Reviews

TrustRadius Insights

Twitter Ads is a versatile platform that offers a variety of use cases for businesses and organizations. Users have found success in …
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Twitter Ads

8 out of 10
April 28, 2020
Incentivized
Twitter Ads are used for several purposes in the organization, which include branding, social media reach, user acquisition, conversion, …
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What Twitter Ads has done for me

6 out of 10
March 20, 2020
Twitter Ads is used by our marketing department only. We promote our tweets using twitter, once we have promoted the tweet we wait for …
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Pricing

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What is Twitter Ads?

Twitter Ads is a search engine marketing tool built around features such as objective-based campaigns, promoted trends, and in-depth analytics.

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  • No setup fee

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  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

Twitter Ads Integrations

Twitter Ads Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(160)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Twitter Ads is a versatile platform that offers a variety of use cases for businesses and organizations. Users have found success in leveraging the platform's real-time networking capabilities to target young people and young businesses, driving brand awareness and generating leads. By planning advertising campaigns around major news or entertainment events, businesses are able to capture the attention of their target audience at the right moment. The media and reporting sectors have also found value in using Twitter Ads to advertise B2B and B2C ads, effectively driving traffic to their clients' product sites.

In addition, Twitter Ads has proven effective for targeting specific demographics and reaching professionals, making it a valuable tool for expanding reach and increasing brand identity on the platform. Many businesses have used Twitter Ads to target their competitors' customers, raising awareness about their latest products and solutions. Nonprofit organizations have also utilized the platform to promote their accounts, highlight events and services, and raise awareness and funds for specific campaigns.

The user-friendly ads creation page and comprehensive analytics side have been highly praised by users, enabling businesses to easily create impactful campaigns while gaining valuable insights into their target audience. Twitter Ads offers unique advertising opportunities such as pay-per-click and display ads, further expanding reach and improving conversion rates. Overall, Twitter Ads has been successful in helping businesses increase visibility, drive website traffic, engage with customers, and achieve their marketing goals.

Attribute Ratings

Reviews

(1-18 of 18)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Twitter ads to drive awareness through video products along with reach unique audiences in a conversation-based platform. It is a part of our overall marketing mix within the social media channel. It has helped increase our client's follower count and drive sales.
  • Ad products
  • Targeting
  • Turn-key activation
  • More sales-based ads
  • More 1P data integration
  • Customer service
If you have limited time and want to get a campaign up quickly, Twitter ads are easy to use. You can expose your brand to tons of users and keep in conversations around various topics. The video capabilities are getting better on the platform as well with lots of program integrations.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Twitter ads to reach new audiences and broaden our customer base through advertising and increase traffic to our website. It is a complement to other social media and googles ads advertising that we're performing. It has helpful features that allow [targeting] the audience you need and create sponsored posts.
  • Niche targeting
  • Daily budgets and control of spending
  • Good user interface that makes it helpful to understand how to set up
  • Audience filtering can be improved
  • The way ads display may be mistaken for other tweets and not acknowledged
  • Improve on the AI side to assist with setting up the ads
I find that the majority of the audience is younger people. So, it is a more suited platform if you're targeting the younger generation. However, I find that other platforms are taking over the market right now and Twitter is starting to fade from the forefront. I would not do video advertising on Twitter. I would rather use competitor platforms.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use Twitter Ads to Target ads primarily for younger demographics in order to generate sales
  • Targets younger demographics best
  • Easy to use platform
  • Mobile site to manage ads that is straight forward
  • Too expensive
  • Lack of customization when using mobile version of Twitter ads
  • No flexibility in location limited to just zipcodes
Twitter Ads is bar none the most effective tool out of all the social media platforms to target younger demographics, the issue is that it is also the most expensive out of all of them. It's well suited to an environment where the user or company does not need to customize too much and kind of set it and forget it.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We [have used] Twitter Ads [over] the last 6 months for brand awareness and to drive traffic to the site.
  • Friendly UI, easy to understand even for non-professionals
  • Great audience targeting functionality
  • Granular analytics
  • It was difficult to find out how to make a creative first time
  • I wish the filters work better and be more thoughtful
  • The ad campaigns pacing isn't always even (sometimes daily budget, especially if it isn't very high, can be served in few minutes no matter you selected even or accelerated delivery)
[Twitter Ads] is a very good self-serve ad platform overall, where you can easily run and manage your ads or promoted posts.
Olabintan Adenike Shoro | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Twitter Ads. to target our competitors' customers on Twitter. We use it as a means to raise awareness about our latest Banking products and solutions.
  • Twitter Ads. makes it easy to communicate with Twitter users viewing our sponsored ad. or tweet as users are allowed to make comments on every Twitter ad. This allows us to segment these users for future communications.
  • Engagement: Viewers of our ads. on Twitter can click on our product link, visit our website and sometimes even share the ad. link or promoted tweet with their friends: thereby increasing the potential number of people to see the ad.
  • Ease of set up: The Twitter user interface is very intuitive and self-explanatory too. Making it very easy to start ad. campaigns; probably the social media platform with the most easy to setup ad. campaigns.
  • Payment methods: Twitter payment methods are limited to just Visa, Mastercard and American Express cards. It doesn't accept local Cards.
  • Ads. campaign Analytics: Twitter only provides screenshot analytics of our Twitter Ads. campaigns. I would love the analytical data to be much more concise and detailed, which it isn't at the moment.
  • Exporting ad. data: It is very difficult to export ad. data via Twitter.
Twitter ad. provides large-scale analytical information such as ad. impressions, profile visits and mentions. Targeting: Twitter is the best amongst other social networks when it comes to targeting users. Allows us target followers of our competitors; thereby putting our brand in the face of our competitors' customers. Ease of setup: Setting up a Twitter ad. campaign is very easy, probably amongst the simplest things to do on Twitter.
April 28, 2020

Twitter Ads

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Twitter Ads are used for several purposes in the organization, which include branding, social media reach, user acquisition, conversion, lead generation, etc. Twitter Ads are used pretty much across the whole organization. Twitter Ads help to build brand value, helps in user acquisition along with retention, and thus drives revenue for the organization.
  • Tremendous reach
  • Narrowed targeting
  • High intent users
  • Creative/Headline reporting
  • Simplified targeting
  • Budgeting
Twitter Ads are best suited to generate a tremendous amount of revenue with a good Return on Investment. This is because the user targeting in Twitter Ads is basis the interest/activity of the user on the platform and hence the acquired user is high intent user and usually ends up giving revenue to the organization.
Score 6 out of 10
Vetted Review
Verified User
Twitter Ads is used by our marketing department only. We promote our tweets using twitter, once we have promoted the tweet we wait for Twitter approval and then it will be an official ad. It expands our reach for customers on twitter to find our target market. It helps in our overall marketing strategy for social media.
  • Helps set daily budgets.
  • Narrows down target market.
  • Helps boost our retweets.
  • Targets to random people at times.
  • They come off as any other tweet.
  • They're not noticeable enough.
Twitter ads are good for company usage. Many people on Twitter randomly promote tweets which leave less room for us companies to be on people's feed. Also, promotions don't end up on peoples feed's a lot, only one or none show up. It is good for bigger companies that don't need to have ads because they already have a lot of followers.
Matthew Bernstein | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Twitter Ads is a great way to be recognized locally for an inexpensive total sum. It is currently utilized in my organization across several different business units - the primary use for it is of course in the marketing department, which utilizes the platform to get reach within a defined neighborhood and generate leads.
  • Campaign templates make it very easy to use
  • Several ways to define an audience, based on different parameters
  • Ability to retarget audiences
  • Spam accounts could make up a large portion of the impressions received
  • Intertwining with content, there is the ability for people to miss your message
  • Negative connotation of social media in the "Fake News" era
Twitter ads is very good for a local business looking to promote itself locally. The scenarios where Twitter ads make the most sense is when a business with a storefront or multiple locations is looking to drive traffic into said locations. Twitter can offer an inexpensive platform to reach local consumers.
Tegan Jenner | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Twitter Ads is used by the media and reporting sectors of our company. We use it to advertise B2B and B2C ads for our clients, using against traffic objectives to drive traffic to our client's product sites. We implement Twitter Ads on behalf of the clients, and manage the performance and budgets within the tool. We also coordinate directly with a Twitter rep to set up IOs to use Twitter Ads.
  • Easy data export. I work with data to report on performance, and having a convenient exporting system is really important to me.
  • Clean Design
  • Nice Visuals
  • It would be nice if it was easier to set up funding sources (IOs) for Twitter Ads. Having to reach out to a Twitter rep to set this up every time is cumbersome, and with several of our clients, run dates for each funding source often change.
  • Having additional advanced filter and search features (similar to Facebook Ads Manager) would be helpful. Filtering down to only certain campaigns, targets and ads would be helpful.
  • Being able to preview the Twitter Ad within the Ad experience, without having a separate pop up window would be nice. Again, this would be similar to Facebook Ads Manager.
Twitter has a decent B2B set of targeting, and being able to target based on profile descriptions has been helpful. Running ads on Twitter is often underrated, but since the CPMs and CPCs driven by Twitter are usually very efficient, it's a hard platform to rule out. Twitter, versus another B2B platform like LinkedIn, is much more cost efficient to run ads on, while still being able to reach a Professional audience. For Consumer ads, Twitter is also a viable option, but I personally have more experience using Twitter Ads for B2B ads.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
We use Twitter Ads as and when requested by our clients. The form of Twitter Ads we use are promoted tweets. With Twitter we can run different tests, one is a promoted account where you can target everyone, and the other are promoted tweets. Twitter Stats are good as you see Impressions, click rate, clicks and spend for promoted tweets, and this data doesn’t lag and is available immediately. We found promoted tweets do better than promoted accounts. However, while promoted tweets did get click-through, this does depend on the content and how the tweet is written.
  • Ease of use
  • Analytics
  • Targeting
  • Cost is expensive
  • Limitation in Ad options
  • Not many options
Twitter Ads are suitable for organizations with a large budget who do not require targeting a diverse audience.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is being used by my department in the organization as the marketing team is the consolidation of these efforts for the entire organization. It addresses the problems of expanding our reach and of trying to increase brand identity especially on Twitter.
  • Clear to use. Not much instruction of reference to documentation was needed in order to set it up.
  • It is easy to navigate especially after making ads and letting them run. The UI is very easy to use and therefore makes it a simple tool for the user.
  • Reporting is good too. We can clearly see how many clicks we are having on our ads and see where to improve.
  • They could have more detailed analytics capabilities so things could be analyzed more in depth and more comparatively.
  • They could have more unique options for ad types. As in: display ads would be nice to have as well as customization options.
  • Having the ability to use my own UTM tags for ads would be great too. Maybe this option is there now, but we recently stopped using the product, and hadn't used that option at the time.
It would be well suited for a team looking to build awareness and grow. It is easy to use for your needs. It wouldn't be good for detailed tracking, you may need a Google Analytics type of software to help along the side for tracking but otherwise great for building your Twitter profile views!
Jasmine Wang | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I purchase Twitter Ads on behalf of my client. It is used by the whole organization for the multiple clients we service. It allows us to broaden our paid social media reach and target users that we can't necessarily find anywhere else. They allow allow us think outside the box with the many advertising opportunities available.
  • Easily target hashtags and keywords
  • Great for event targeting
  • Many ad units we can tap into
  • They don't allow you to share audiences if your client has multiple accounts
  • Tweet set up is not as intuitive
  • Their creative specs are tough to read
It fits very well for event targeting, big or small. It can reach users who are in the moment and in the right mindset to be receptive to your brands. Because there are multiple advertising units available, you can customize to how it best fits your caption.

It doesn't work as well as Facebook because it lacks the reach Facebook has.
Anthonia Aveh | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We leverage Twitter Ads specifically to target young people and young businesses. While young people spend more time on the internet and effectively on social media, startup businesses tend to use social media to reach out to prospective customers, since they do not typically have large marketing resources like established brands.
Twitter Ads enable us reach this demographic of users at a significant fraction of the cost than if we choose to reach them via traditional advertisement medium like mainstream television.
  • Twitter Ads, just like every form of internet ads, enable us to target users based on their geographical location. This has been very vital for occasions when we are trying to raise awareness about new products specifically tailored for customers and clients from a particular location.
  • Twitter Ads is significantly more cost effective than traditional adverts we run on mainstream TV stations and newspapers, especially since most of our campaigns majorly target the younger generation. Of this group, we are aware that the younger generation in South Africa spend more time on the internet than they ever do sitting behind their TV set or even reading newspapers.
  • Twitter Ads makes it possible to engage live with Twitter users as they view our ad campaigns. This allows us to clarify information , respond to questions and even qualify leads while our campaign is running. This obviously is not possible with traditional mediums of advertisement.
  • The level of customer support we get using Twitter Ads is poor at best. There is no email address where we can send inquiries or query any decisions regarding our ad campaigns. Rather we are only allowed to open a complaint form from which we sometimes don't get any response at all and on the few occasions when we do, we only ever get one line or canned responses.
  • The mobile ad version of Twitter ads leaves very little possibility for users. I am unable to edit my campaign creatives , or re-target our ad campaigns via the mobile platform. Every serious task to be done with Twitter Ads has to be done from behind my PC. This is the era of the mobile-first approach and I wonder why Twitter doesn't seem to get this logic, at least in regards their ad management.
  • Geographical targeting, while very efficient on Twitter, can be much better. Within the South-African Twitter space, we have only had options to target major cities. However we want to be able to target towns and districts too.
Twitter is well suited for brands seeking to effectively manage and tweak their advertising campaign, while also interacting in real-time with people who stumble on their ads, thus maximizing optimal result. It is also my suggested ad platform for brands who want to target the younger generation, especially millennials and those born in the 1990s.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Twitter is one of the largest social media networks and growing day by day. This platform is more attractive for businesses. And thus Twitter Ads comes to the rescue. It offers of all the major features of ads such as pay-per-click, display ads etc. Display your ads as categorize manner with an automatic targeting feature present at work at all times. People related to the category who show interest in the topic will be targeted to show the ad's. good interactive level with the audience.
  • Pay per click, which is a great feature to use.
  • Twitter user engagements and awareness. The topic related audience only.
  • Streaming live videos.
  • Website clicks and gets traffic.
  • Limitation of characters to only 140.
  • While the targeting of Twitter is relevant most of the time, it is not always right and there are some ads that are completely unrelated to the search terms entered.
  • Not as many users as Facebook.
1) Getting traffic of users.
2) 2nd most used platform where a number of users are higher.
3) Topic related audience and targeted users.
4) Tracking of users and know what they want to see and what they don't want to check.
5) Gets lots of spam which is not good for advertisers too.
6) The clutter of posts makes it a possibility that the users might not want to engage with your post particularly.
Christine Austin | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Twitter has been a outlet we've used to promote some of our upcoming events and events that we will be attending. We've recognized Twitter as a very good real-time platform when people are preparing to go to events or when they are already attending them. Thus, we decided to use Twitter Ads to reach out to these groups of people who are going to events to see if we can bring awareness to a campaign we are running, or, reach out to people who may be interested in an event we are running.
  • Ability to target followers of individuals lets you target some very niche industries that other ad platforms don't allow.
  • Ad campaigns are easy to set up and are straightforward. Overall, it'd definitely the easiest out platform when compared to Linkedin and Facebook.
  • Great to be able to adjust date ranges and drill down into specific campaigns/ad sets. This enables campaigns to be judged more accurately.
  • Can tend to feel like you get very little return on investment. For example, if you want to make sure you're not getting a bunch of bot-like accounts following you during a campaign you will end up spending a lot of money.
  • Would like some more resources on best practices for performance and how to optimize and monitor.
I would suggest avoiding follower campaigns and instead promote your content. Currently, Twitter contains too many low quality/bot users that tend to be the ones clicking on your ads. So while you might get some clicks, you end up with some pretty unqualified people.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Twitter ads can be a great tool for engaging and finding followers. We have used it in the past as a way of bolstering our follower numbers with real people, not bots. It was a great way to add some exposure and did, in fact, give us some great results at a reasonable price point.
  • Easy setup - Twitter Ads makes it really easy to get campaigns started and work towards specific goals.
  • Solid analytics - based on your campaign goals, it is easy to see how you are tracking and how you are performing over time.
  • A/B Testing - Easy to set up and test different ads, which can be really helpful before deploying larger campaigns.
  • Audience Reach - It would be great to be able to be even more targeted in who you want to target for engagement campaigns, would make them more attractive to a buyer.
  • Integrations - Would be amazing to be able to tie results directly into Salesforce campaigns, for example.
  • Testing periods - Would be nice to have an enhanced ability to test ads across campaigns at once.
Twitter Ads can be great if your audience is on Twitter. For some companies, investing in Twitter, or social media in general, is not necessary. However, if your target audience is on the platform, I think Twitter Ads can be a great way to gain followers or encourage higher levels of engagement on specific tweets/campaigns.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
The upper funnel Paid Social team uses Twitter ads for brand awareness campaigns, but I, in Performance Marketing use Twitter Ads for retargeting users. We were targeting users who abandoned our site without booking a hotel to bring them back and complete their booking.
  • Target specific audiences - site visitors, specific countries, and demographics
  • Reach users within the right frequency - not over expose our ads, but just the right amount to result in a conversion
  • Twitter is able to show a tweet with an image, and now they can show carousel images, videos ect.
  • Ads cannot be dynamic based on information the pixel is capturing on our audiences from our site - example: showing real-time pricing in the ad copy, or as an overlay on the image.
  • Twitter cannot target by language, only by country. This means certain foreign speakers in countries may not find our ad to be relevant since it's not being shown in their preferred language.
  • Twitter has very limited capabilities to show you cross-device attribution. They can see when a user engaged on mobile and converted on desktop, and vice-versa, but this audience is limited to only a fraction of people logged into Twitter on multiple devices, not all of them.
These were described in great detail in previous examples in this survey, but overall, Twitter has not kept up with the trends its competitors have conquered. Facebook is able to track cross-device behavior (at a cost through AMT), it has the ability to target based on language, and is able to dynamically insert pricing into its ads, in the text or in the images, based on the product(s) the user has expressed interest in, making their advertising efforts very relevant to users and increasing a higher conversion rate propensity.
Kristofer Wilhelmsen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Currently we offer Twitter Ads up to our clients to advertise on Twitter. If we believe Twitter would be a valuable place to find our clients target audience and reach their goals then we recommend it. If the client is on board with our recommendations we then manage and optimize the campaign for them. It helps certain clients dependent on which goals they are trying to accomplish.
  • Reach the right audience at the right time.
  • Reach people on mobile and on the move.
  • Find niche audiences you can't find elsewhere.
  • Understand customer sentiment from how engaged people are with ads.
  • Impression level tracking.
  • View through conversion tracking.
  • Desktop - weaker than mobile.
If you think you can find your client's target audience on Twitter then it's a place to certainly test. Twitter Ads won't always be successful for every client goal, but more often than not it is a place to consider testing at least. If your client has a mobile landing page even more reason.
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